(EMAILWIRE.COM, September 14, 2009 ) SAN DIEGO, Calif., September 14, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced Roslyn Jones, vice president of education services for Informatica, as a featured speaker at the Technology Services World 2009 Las Vegas being held October 19 - 21, with the conference theme of “Driving Customer Adoption: The Next Generation of Services.”

In one of several sessions presented by the Women in Services community of interest, Jones will present “Professional Development: Selling Your Ideas,” offering practical insights into selling ideas up, down, and across the organization. In this interactive session, Jones will interview many of the top women in services, who will share some of the most effective approaches and techniques for selling ideas and navigating throughout the organization, while also sharing lessons learned and general advice about upward mobility and career tips.

The Women in Services community of interest is a unique and dedicated forum for AFSMI, SSPA, and TPSA service professionals that provides networking opportunities for women, offers professional skills development and career education opportunities, and promotes services as a key area for growth and achievement. Jones is a charter member of the Women in Services steering committee, which also includes senior executives from globally recognized industry leaders Approva Global Customer Solutions, BMC Software, Cisco Systems, Digital Hands, EMC, Exigen Elite, Hewlett-Packard, Hitachi Data Systems, Intergraph, NCR, rL Solutions, Salesforce.com, Sun Microsystems, and Xerox Corporation.

Additional Women in Services events at TSW include a “Profiles of Success” panel discussion and a dinner event featuring Helen Leah Conroy, J.D., speaking on the “Five Things Every Woman Should Know to Become a Successful Negotiator.” A percentage of the dinner proceeds will go to Dress for Success San Diego, a charity organization that provides business attire for financially challenged women. For more information, visit http://www.technologyservicesworld.com/fall09/women_in_services.php.

Technology Services World, co-hosted by AFSMI, SSPA, and TPSA, features thought leaders recognized for pushing the envelope in services delivery and is renowned as the preeminent source of learning and peer networking in the services industry. For more information, visit www.technologyservicesworld.com.

About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions in the delivery of technology service and support. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.

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Contact Information:
AFSMI, SSPA, and TPSA
Suzanne Hite
Tel: 410-774-5322
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