Poor Economy Doesn't Have to Equal Poor Customer Service, Remote Receptionists Fill Gaps
Arizona-based virtual office and answering service company, AnswerNow! (www.AnswerNowInc.com), helps small and mid-sized U.S. businesses increase customer engagement with increased efficiency through remote receptionist services.
(EMAILWIRE.COM, May 27, 2009 ) Phoenix, AZ – May 18, 2009 – In a time where businesses are cutting back on staff and resources, sometimes customer service takes a hit. Even if companies want to communicate with customers more often, they may anticipate financial setbacks. Answering services provider, AnswerNow!, emphasizes the importance of customer engagement and offers an efficient option--remote receptionists.
“Businesses must be able and willing to communicate with their customers,” says AnswerNow! President Margo Soll Weiss. “There's no way around it. If companies don't provide what their customers need and when they need it, they'll lose them. Customers don't necessarily care if a company is being forced to operate more efficiently due to budget constraints. If they expect a certain level of service, that expectation won't change. What remote receptionists do is step in as a cost-effective option, whether to cover calls after the staff's normal business hours or to even serve as the full-time public face, or voice, of the business."
AnswerNow! offers remote receptionists capable of providing a variety of services, including bilingual answering services in English, Spanish, French, German, and Italian. They offer full-fledged call centers that can accommodate order entry and help desk concerns. They can take messages or forward calls. They can even handle inbound telemarketing and surveys. Remote receptionists are offered 24 hours a day, every day of the year--even when a business is officially closed, their customer service department never has to be.
"A missed call can be much more than just a missed call," says Weiss. "It could be a missed order--a missed sale. Being unreachable is bad for business. It gives prospective customers or clients a good excuse to run to a competitor who will actually address their needs. In that sense, if a business relies on something like telephone orders, a remote receptionist may actually 'pay for themselves' in increased business."
About AnswerNow!
AnswerNow! has over 30 years’ experience in the telemessaging services industry, offering state-of-the-art technology solutions in answering services, credit card processing, call center customer service, and further virtual office assistance. The business understands the importance of growth, having gone from a one person shop to employing over 90 people to help clients across various industries grow with the help of custom virtual office solutions.
For more information about AnswerNow! or how remote receptionists can help businesses stay on top of customer service issues more efficiently, please visit www.AnswerNowInc.com or contact Michelle Weiss at 1-800-226-0491.
“Businesses must be able and willing to communicate with their customers,” says AnswerNow! President Margo Soll Weiss. “There's no way around it. If companies don't provide what their customers need and when they need it, they'll lose them. Customers don't necessarily care if a company is being forced to operate more efficiently due to budget constraints. If they expect a certain level of service, that expectation won't change. What remote receptionists do is step in as a cost-effective option, whether to cover calls after the staff's normal business hours or to even serve as the full-time public face, or voice, of the business."
AnswerNow! offers remote receptionists capable of providing a variety of services, including bilingual answering services in English, Spanish, French, German, and Italian. They offer full-fledged call centers that can accommodate order entry and help desk concerns. They can take messages or forward calls. They can even handle inbound telemarketing and surveys. Remote receptionists are offered 24 hours a day, every day of the year--even when a business is officially closed, their customer service department never has to be.
"A missed call can be much more than just a missed call," says Weiss. "It could be a missed order--a missed sale. Being unreachable is bad for business. It gives prospective customers or clients a good excuse to run to a competitor who will actually address their needs. In that sense, if a business relies on something like telephone orders, a remote receptionist may actually 'pay for themselves' in increased business."
About AnswerNow!
AnswerNow! has over 30 years’ experience in the telemessaging services industry, offering state-of-the-art technology solutions in answering services, credit card processing, call center customer service, and further virtual office assistance. The business understands the importance of growth, having gone from a one person shop to employing over 90 people to help clients across various industries grow with the help of custom virtual office solutions.
For more information about AnswerNow! or how remote receptionists can help businesses stay on top of customer service issues more efficiently, please visit www.AnswerNowInc.com or contact Michelle Weiss at 1-800-226-0491.
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