(EMAILWIRE.COM, October 23, 2008 ) LAS VEGAS, Oct. 23, 2008 – The Association for Services Management International (AFSMI) today announced the winners of its 2008 awards for outstanding leadership in services innovation, including senior executives from ClickSoftware, Qualcomm, The Reynolds & Reynolds Company and Xerox. In addition, the German Chapter of AFSMI was awarded Chapter of the Year honors.

The honorees were recognized today during a luncheon awards ceremony at the "Winning Service Strategies in a Shifting Global Economy" conference, co-sponsored by AFSMI, the Service and Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA).

"These AFSMI award recipients represent the highest pillars of achievement in our industry and have demonstrated a level of commitment and dedication to delivering services excellence that provides inspiration and raises the bar for the industry as a whole," said J.B. Wood, president and CEO, AFSMI.

AFSMI 2008 honorees are:

The George Harmon Award: Bill Steenburgh, Senior Vice President, N.A. Solutions Group, Xerox
This prestigious award is named after George Harmon, one of AFSMI’s original founding members. This unique award honors an individual in the s-business industry who has made significant contributions to their company, to the industry, and to the AFSMI organization and their constituents.

Circle of Excellence Award: Simon Morris, Vice President, Marketing Operations, ClickSoftware; President, AFSMI UK Chapter
Presented to the AFSMI Chapter President who has demonstrated exceptional leadership through active participation, innovative ideas and bringing together service professionals in the UK chapter to discuss key industry challenges that have regional implications.

Presidents Club Award: David Bates, President, Customer Support, The Reynolds & Reynolds Company; Pim Bonsel, former AFSMI director; John Schoenewald, former AFSMI CEO and Executive Director
The Presidents Club Award recognizes long-standing AFSMI members who have provided leadership and commitment to the association and/or services industry through their participation and promotion of the association.

Editors Award: Mark Vigoroso, Chief Services Strategist, Qualcomm
Honoring writing excellence in the Sbusiness Journal, this award recognizes an author who demonstrates expert knowledge on issues critical to the effective operation of a services organization.

Chapter of the Year Award: German Chapter – Markus Schwarz, AFSMI Chapter President; Wilhelm Taurel, AFSMI Chapter Vice
Recognizes the ASFMI Chapter that best demonstrates the highest level of sustained performance, growth sustainability, innovation, and regional content contributions to the AFSMI community.


About AFSMI
Founded in 1975, the Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value for their customers. AFSMI members range from major Global 2000 companies to smaller, regional players and individual service professionals. AFSMI is internationally recognized for its 30 years of experience delivering service industry research, training and education programs, and industry events. TPSA is a member of a global network of associations that includes the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA). For more information, or to join AFSMI, visit www.afsmi.com.

Contact Information:
Association for Service Management Inter
Diane Brundage
Tel: 408-673-3054
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