(EMAILWIRE.COM, August 06, 2008 ) SAN DIEGO, XXX, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced the full conference agenda for their Winning Service Strategies in a Shifting Global Economy Conference, October 20-24, in Las Vegas.
The conference speakers represent a broad spectrum of technology service companies and disciplines within services. A partial list of the companies that will be presenting includes A & O Systems, Adobe, Agilent, Akamai, Aspect Software, Avaya, BMC, Brocade, CA, Circuit City, Cisco, Dell, Diebold, EMC, Ericsson, Fujitsu, Genesys Telecommunications, IBM, Liebert, McAfee, Mentor Graphics, Microsoft, Motorola, Network Appliance, Oracle, Philips Healthcare, SAP, Sprint, Trizetto, VMWare, and Xerox. Topics include strategy formulation, profitability improvement, customer satisfaction, service delivery, operations, sales, and marketing. There are also specific sessions dedicated to SMB member companies as well as companies servicing the medical device and consumer market.
“The fall conference speaker line-up provides attendees with the broadest and deepest service content,” stated J.B. Wood, president and CEO of AFSMI, SSPA, and TPSA. “We are thrilled to have the quality and variety of speakers who will address specific service initiatives and disciplines.”
Keynote speakers at the event include former U.S. Secretary of Labor Robert Reich and top executives from Dell, Oracle, and SAP. Also featured is a Tech Services Expo showcasing over 50 industry-leading services and solutions providers.
Member and non-member Information and registration can be found at:
http://www.afsm-winningstrategies.com/registration.asp

http://www.sspa-winningstrategies.com/registration.asp
http://www.tpsa-winningstrategies.com/registration.asp

About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.

Contact Information:
SSPA
Diane Brundage
Tel: 408-673-3054
Email us