Richardson Receives Product of the Year Award
Richardson QuickSkills™: Consultative Telephone Selling Honored for Outstanding Innovation.
(EMAILWIRE.COM, January 08, 2008 ) Philadelphia, PA — January 8, 2007 — Richardson, a leading sales training company, today announced that their Richardson QuickSkills™: Consultative Telephone Selling online sales training program has received The 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers, and teleservices since 1982.
Richardson QuickSkills™: Consultative Telephone Selling consists of high-impact, Web-based training courses designed to help telephone Sales Representatives maximize telephone sales opportunities by strengthening the skills needed to engage customers, build relationships, and close sales. Tailored for both inbound and outbound reps, this program includes six hard hitting courses which comprise the framework for a consultative telephone sale, from opening through close.
“We are excited to have our Richardson QuickSkills™ eLearning course, Consultative Telephone Selling, recognized as the Product of the Year by TMC,” says David DiStefano, CEO of Richardson. “We continue to strive to provide the highest quality sales and service training solutions to enable our clients to improve performance, drive results, and execute their sales vision. This award is validation of our commitment to product excellence. In 2007 we released QuickSkills™ version 5.0 for the entire eLearning curriculum consisting of 59 courses, enabling rapid customization from the desktop. Through our sustained pursuit of innovation, Richardson will continue to set the standard for training excellence.”
“Richardson has proven they are committed to quality and excellence in solutions that benefit the contact center experience, as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Richardson in the future,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements.”
The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions’ 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About Richardson
Richardson is a leading, global sales training and consulting company dedicated to accelerating the productivity of sales professionals by ensuring they have the skills, strategies, and processes to achieve their objectives and implement their organization’s strategy. Utilizing a comprehensive curriculum, coaching, consulting, diagnostic testing tools, and a proprietary customization process, Richardson helps develop the critical skills sales organizations need to win. Richardson’s curriculum includes sales, sales management, strategy, negotiations, and service training delivered through seminars, one-on-one and team coaching, and interactive eLearning. Please visit www.richardson.com
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.
TMC Contact: Jan Pierret 203-852-6800, ext. 228 jpierret@tmcnet.com
Richardson CONTACT: Jim Brodo, SVP Marketing, 215-940-8128 jim.brodo@richardson.com