(EMAILWIRE.COM, February 12, 2019 ) This report focuses on the global Mobile Customer Relationship Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Mobile Customer Relationship Management development in United States, Europe and China.

A mobile customer relationship management is an application that enables to keep track of customer relationship management activities via mobile devices such as smartphones and tablets. The idea behind mobile CRM is to gather all data regarding clients on mobile using CRM apps within the organization to give an integrated and complete view of each customer. It offers better customer service as it satisfies and anticipates customer due to complete and up-to-date customer database on mobile. The benefit of mobile CRM is it helps in increasing work capacity as its strategy optimizes all the process related to customer relationship management. Mobile CRM aids in improving overall sales performance and growth in productivity due to social and mobile enabled CRM.

North America and Europe are expected to dominate the mobile CRM market in the forecast period due to increase in usage of mobile services or platform for employees and clients in business. Asia-Pacific and Middle East & Africa are expected to be the emerging regions to contribute for maximum growth during the forecast period.

The key players covered in this study Salesforce.com, Zoho, IBM, Microsoft, Oracle, SAP SE, Sybase, Kony Solutions, Resco.net, Software AG, Repsly, Inc

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Market segment by Type, the product can be split into

On-premise

Cloud

Market segment by Application, split into

BFSI

Government

Retail

Healthcare

Manufacturing

Other

The study objectives of this report are:

To analyze global Mobile Customer Relationship Management status, future forecast, growth opportunity, key market and key players.

To present the Mobile Customer Relationship Management development in United States, Europe and China.

To strategically profile the key players and comprehensively analyze their development plan and strategies.

To define, describe and forecast the market by product type, market and key regions.

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Table of Contents

1 Report Overview

2 Global Growth Trends

3 Market Share by Key Players

4 Breakdown Data by Type and Application

5 United States

6 Europe

7 China

8 Japan

9 Southeast Asia

10 India

11 Central & South America

12 International Players Profiles

12.1 Salesforce.com

12.1.1 Salesforce.com Company Details

12.1.2 Company Description and Business Overview

12.1.3 Mobile Customer Relationship Management Introduction

12.1.4 Salesforce.com Revenue in Mobile Customer Relationship Management Business (2013-2018)

12.1.5 Salesforce.com Recent Development

12.2 Zoho

12.2.1 Zoho Company Details

12.2.2 Company Description and Business Overview

12.2.3 Mobile Customer Relationship Management Introduction

12.2.4 Zoho Revenue in Mobile Customer Relationship Management Business (2013-2018)

12.2.5 Zoho Recent Development

12.3 IBM

12.3.1 IBM Company Details

12.3.2 Company Description and Business Overview

12.3.3 Mobile Customer Relationship Management Introduction

12.3.4 IBM Revenue in Mobile Customer Relationship Management Business (2013-2018)

12.3.5 IBM Recent Development

13 Market Forecast 2018-2025

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