VMWare, CA, and Avaya to Present Winning Service Channel Partner Strategies at Worldwide Technology Services Conference

(EMAILWIRE.COM, August 19, 2008 ) SAN DIEGO, XXX, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced its Service Channel and Partner Management sessions... more

Adobe, Agilent, BMC, Liebert Services, Motorola, Network Appliance, Oracle, Philips Healthcare, and Trizetto to Present Winning Service Marketing Strategies at Worldwide Technology Services Conference

(EMAILWIRE.COM, August 12, 2008 ) SAN DIEGO, XXX, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced its Service Marketing sessions for the Winning... more

80 Speakers Announced for Leading Technology Service Conference

(EMAILWIRE.COM, August 06, 2008 ) SAN DIEGO, August 6, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced the full conference agenda for their Winning... more

80 Speakers Announced for Leading Technology Service Conference

(EMAILWIRE.COM, August 06, 2008 ) SAN DIEGO, XXX, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced the full conference agenda for their Winning... more

SSPA and AFSMI Join Forces to Present Fall 2008 Recognized Innovator Green Edition

(EMAILWIRE.COM, June 30, 2008 ) SAN DIEGO - The Service & Support Professionals Association (SSPA)and the Association for Services Management International (AFSMI) today announced that the highly successful SSPA Recognized Innovator Awards Program will be expanded to include AFSMI partners. The... more

New SSPA course helps tech support reps play House.

(EMAILWIRE.COM, May 17, 2008 ) SAN DIEGO - The Service & Support Professionals Association (SSPA) is introducing Diagnostic Troubleshooting™ a blended learning course that helps tech reps resolve even baffling customer support cases with the acuity of the TV sawbones, House, MD. With Diagnostic... more

Microsoft Consumer Support Best Practices Shared at Service and Support Professionals Association Conference

(EMAILWIRE.COM, May 07, 2008 ) SAN DIEGO, May 7, 2008 – The Service and Support Professionals Association (SSPA) Best Practices 2008, Essential Elements of Support conference featured a keynote presentation from Denise Rundle, general manager, global consumer support, for Microsoft. “Moving from... more

Service Standardization Drives Productivity and Higher Customer Satisfaction

(EMAILWIRE.COM, May 07, 2008 ) SAN DIEGO, CA MAY 7, 2008 The Service & Support Professionals Association (SSPA) Best Practices 2008: Essential Elements of Support conference opened today with keynote presentations from many of the leading companies in the technology industry. End-to-End Solution... more

Sun Microsystems' Keynote Opens Service and Support Professionals Conference Best Practices and Processes Shared in Achievement of Prestigious Service Awards

(EMAILWIRE.COM, May 07, 2008 ) May 7, 2008 San Diego, CA- The Service and Support Professionals Association (SSPA) Best Practices 2008 “Essential Elements of Support” Conference opened with a keynote from Sun Microsystems. “Achieving Service Excellence” delivered by Mary Cay Kosten, senior vice president,... more

Final Call for Technology Service and Support Speakers

(EMAILWIRE.COM, April 30, 2008 ) SAN DIEGO, CA, April 30, 2008 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, announced a final call for speakers for the SSPA fall conference. The SSPA Services... more

Support Technology Trends Indicate Sharp Rise in Adoption of Web 2.0 Solutions

(EMAILWIRE.COM, April 30, 2008 ) SAN DIEGO, CA April 30, 2008 - Findings from the Service & Support Professionals Association (SSPA) member technology survey for 2008 will be presented at the SSPA Best Practices 2008 Essential Elements of Support conference, May 4-6 in Santa Clara, CA. This annual... more



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